⚠️ Payment Issues
If you’ve experienced issues during a payment or deposit on DynacoinEx, we’re here to help. Please review the information below to understand common causes and how to resolve them quickly.
Common Issues:
- Payment not confirmed on blockchain
- Deposit sent to wrong wallet address
- Network fee delay or timeout
- Incorrect token standard (e.g., ERC20 vs TRC20)
What To Do:
- Double-check your transaction hash on the blockchain
- Confirm the wallet address matches your account
- Allow up to 30 minutes for network confirmation
- Contact our team if the issue persists